To resolve a conflict between a landlord and tenant, there are four steps that must be followed pursuant to the Residential Tenancies Act, 2006 S.O. 2006 and with the Landlord and Tenant Board (“the Board”). This section tells you what to do before you file an application with the Board, what happens at a hearing, and what happens after a hearing.

In a majority of conflicts between a landlord or a tenant, the first step is the party that is making an allegation must provide a notice to the other party outlining the dispute and/or make a request. The notice has the power to solve a conflict, where the other party can fulfill the request or end the behaviour outlined in the notice. There are various notices on the Board pertaining to different conflicts between a landlord and tenant.

If the party does not respond to the notice by not fulfilling the request or ending the behaviour referred in the notice, the party making an allegation must then file an application with the Board. There are various applications available on the Board, with different limitation periods, pertaining to different conflicts that exist between a landlord and tenant.

Once an application has been made successfully, the Board will schedule a hearing to decide the application. All parties will be notified about the hearing through a Notice of Hearing, which outlines all the information pertaining to a hearing. It is very important for all parties involved in a matter to participate in a hearing to ensure they have an opportunity to explain their concerns to the adjudicator.  A Board member, specifically an Adjudicator, will hear an application at the hearing and write their decision. The final decision is called an order, in which the Board will always provide a copy to all parties involved.

If a party does not comply with an order, the other party cannot personally enforce the order. An order can only be enforced by the Court Enforcement Office, also referred to as the Sheriff’s Office. The party that is seeking to enforce the order must file a copy of the order with the Sheriff’s Office to have the order enforced.

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